Firstsource Chat Process Jobs Hyderabad 2025 – Complete Details
Introduction
If you’re hunting for a job in Hyderabad right now, especially as a fresher, let me tell you something exciting.
BPO and BPM jobs are everywhere in cities like Hyderabad.
Most people start with voice process jobs… but let’s be honest, not everyone likes taking endless calls, handling angry customers, or chasing targets.
If you’re one of those who think “voice process is not my thing,” then non-voice is a total lifesaver.
And guess what?
Firstsource – one of the top BPO companies – has opened up International Chat Process (Non-Voice, with a bit of upselling) jobs in Hyderabad.
It’s strictly work-from-office, so if you’re around the city (or can move here), this might be the break you need.
A Quick Intro to Firstsource
Firstsource isn’t some random small company.
It’s a big name in the BPM world.
They handle clients across banking, telecom, healthcare, insurance, and customer support.
Started back in 2001, the company now has thousands of employees across India and other countries.
And yes, they’ve got major delivery centers in Hyderabad too.
So yeah, if you’re looking to kickstart your career in a big MNC environment, this one is worth checking out.
Job Role
The role is called Chat Process Executive (International Non-Voice Process).
Basically, you’ll be helping global customers – but through chat only.
No calls, no “hello sir, can you hear me?” stress.
Just typing, answering queries, and solving problems.
But here’s the twist – along with support, you’ll also do a bit of upselling.
Meaning, if a customer can upgrade their plan or buy a new service, you’ll suggest it.
Think of it like when Jio or Airtel tries to push you for a better plan… but through chat.
What the work looks like:
- Support global telecom customers
- Handle multiple chats at once (yes, it gets busy sometimes)
- Share correct info, no guesswork
- Keep customers happy (that’s the real deal)
- Document everything properly
Who Can Apply?
Now, here’s the part you need to check carefully.
- Graduates or Undergraduates – both can apply
- Freshers and experienced – both welcome
- BUT – B.E, B.Tech, and Masters freshers – sorry, not eligible
- Strong written English is a must
- Typing speed: at least 22–25 WPM with accuracy
- Open to night shifts & rotational shifts (this is non-negotiable in BPOs)
Job Location
The office is at Nanakramguda, Hyderabad (BSR Builders IT SEZ).
No work-from-home option here.
So yeah, you’ll need to be in Hyderabad or be ready to move.
Salary
Okay, the part everyone cares about – the money.
The salary range is around 2.75 – 3.25 LPA.
That’s roughly 20k+ per month for freshers.
If you’ve got prior experience, you might get a better package.
On top of that, there are incentives and allowances.
So if you’re good at upselling and performance, your take-home can actually be pretty decent.
Selection Process
Nothing too complicated here.
- Walk-in Interview – straight in Hyderabad
- Written/Typing Test – they’ll check your typing speed & English
- HR Round – mostly about customer service, your attitude, and shift flexibility
👉 Important: On your resume, mention “HR Nawaz.” The company specifically said this.
Who Needs to Apply?
To be honest, this position is ideal for:
Students and undergrads seeking a quick income; those who can handle night shifts without drama; those who are patient enough to deal with customers politely; and freshmen seeking their first corporate job.
Firstsource Hyderabad’s Work Culture
- You’ll get training before going live
- Supportive team environment
- Growth opportunities are real – if you perform well
- Since it’s non-voice, stress is lower than call centers
- Performance = promotions + incentives
Career Growth
You won’t be stuck in the same role forever.
The ladder typically looks like this:
- Be a Chat Process Executive at first, then a Senior Chat Executive
- Next Team Leader/Quality Analyst Afterward Trainer / Operations Manager Indeed, you can pursue a career in this field if you’re serious about it.
How Do I Apply?
There’s no fancy online portal here.
Just walk in for the interview with your updated resume.
⚡ Don’t forget: Mention “HR Nawaz” on the resume.
Final Thoughts
If you’re a fresher in Hyderabad, this is honestly a great chance.
It’s non-voice, so less stress.
Salary is decent for a starting point.
And Firstsource is a reputed company – which means brand value on your resume.
Don’t overthink it.
If you meet the eligibility, just go for the walk-in interview.
Sometimes the best opportunities are the ones you grab quickly.
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